Help

Please select from the following areas of help:

Ordering

How do I claim my 15% discount off my first order with you?

What happens once I place my order online?

Can I track my order?

I forgot to use my Offer code when I placed my order. Can I still claim my discount?

Are discounts shown on online orders?

Will I be told if items I order are out of stock?

Will my order be delayed if any items are out of stock?

Do I need an email address to order online?

What is Quick Order?

Why is part of my order missing?

What are Offer/Promotional codes?

What is a Media code?

How do I cancel an order?

How do I order?
Payment

How can I pay for my goods?

How do I make payments to my montage Personal Account and can I pay my balance off in full?

Can I spread the cost of my order over a longer period?

What is Mastercard SecureCode?

What is Verified by Visa?
Delivery

How soon will my goods be delivered?

How much is delivery?

What if I am out when my goods are delivered?

Can I have an order delivered to a different address than my home?

Do you deliver to Ireland?

Do you deliver to BFPO addresses?

Can I change my delivery address after I have placed my order?

How are refunds credited?

I've ordered a copy of montage and it hasn't arrived - why is this?

How can I recycle my packaging and old products?
Returns

Do I have to pay to return goods?

How do I return goods?

What is your returns policy?

What items can I or can't I return?

How are refunds credited?

How do I return an item that is over the 14 Day Home Approval Period?

How long does it take to receive a refund for returned goods?

Can you confirm you received my return?

I have lost my Delivery Note. How do I return goods?

How do I claim free delivery when keeping my entire order?
Security

Is the site secure?

What are cookies and how do you use them?

Can I use my credit/debit card safely on your site?
Terms and Conditions

What are the Personal Account benefits, terms and conditions?

What are your terms and conditions for the use of Offer Codes and Discounts?

What are your E-mail Sign-up terms and conditions?

What are your Request a Catalogue terms & conditions

Do your prices include VAT?

What are substitute items?

What are your pricing terms and conditions?
About Us

How can I contact you for further information?

Who are montage?

Can you give me some corporate information?

Are you a member of the Mailing Preference Service?

What is your commitment to me?

What is your Code of Practice?
Privacy

What is your privacy policy?

What is your data protection policy?
Website Use

What are the terms of use for this website?

What ways can I shop on this website?

How do I complete my order?

What does Remember Me do