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We will replace or refund most items provided they are returned complete, unused, and with their original packaging within 14 days of receipt. After this we will accept returns on faulty goods free of charge; all other returns will be subject to an administration fee.
Certain goods are not supplied on our usual approval terms. These items are clearly identified in the catalogue by this logo 
. For most items you have the legal right to cancel your order within 7 working days after the day on which you received your goods. However, this right does not apply to certain items such as personalised products, perishable goods, and audio or video recordings or computer software which have been opened. Your statutory rights are not affected.
We reserve the right not to refund you for items returned to us outside the terms of our Approval Guarantee and Returns Policy and your statutory rights do not apply. Such items may be returned to you at your expense. You will be notified of the applicable charges. If you send the item back to us again, or refuse to accept delivery, this will be deemed to be irreversible authority for us to dispose of your goods without further notice. Disposal will not constitute any admission on our part that we have failed in any way to honour our obligations to you in full and will not constitute any unlawful action against the goods.